Shipping Methods and Charges
Furniture and other oversized items are shipped by preferred freight carriers. If you select Standard Delivery, items will be placed at the end of your drive or sidewalk. This shipment method is considered curbside and in some instances the delivery driver may require assistance getting an item off the truck. If this is the case, you will be notified by the delivery agent when they call to set-up your delivery appointment. PoshTots also offers in-home delivery service via Premier Delivery in which items will be placed inside the main threshold of the home. Because of our commitment to exceptional customer service, White Glove Delivery is also an option. Upon delivery, the White Glove carrier will unpack, place these furnishings in the room of your choice and discard the packing materials for you. (Assembly service is not provided.)
If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window, typically Monday through Friday during normal business hours. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. Failure to meet the driver during your scheduled delivery window may result in an additional charge. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery.
Shipping charges for non-furniture, standard-sized items are based on the total price of an order and outlined in the chart below. Shipping surcharges for oversized and furniture items are in addition to the costs shown below:
|Total Price of Order
|Up to $49.95
|$50 to $74.99
|$75 to $99.99
|$100 to $124.99
|$125 to $149.99
|$150 to $199.99
|$200 and Up
||10% of item price
Please note that free shipping promotions apply only to "shipping charges" based on the chart above or "Standard Delivery charges".
Free shipping promotions are for the 48 contiguous US states (not international or APO/FPO destinations) and do not include any shipping surcharges on oversized items/furniture or home delivery surcharges.
For more information, please contact a Customer Service Representative at 1-866-POSHTOT (866-767-4868) or [email protected] International Customers please call 1-804-935-6188.
How to Receive Your Shipment
Please take the time to read the following important information regarding the delivery of your furniture.
Please estimate 2 – 3 weeks for delivery in addition to the lead time stated on the website. The freight company will contact you to arrange a delivery appointment (Monday â€“ Friday) once the shipment has arrived in your local area. Please note that the shippers are not PoshTots employees; they are independent contractors.
The artisans take great pride in packaging their furniture. Unfortunately, pieces are occasionally damaged during transit. Should this happen during your delivery, here are some helpful suggestions to protect your investment:
- You must be present to receive, inspect and sign for your delivery.
- It is important to be as detailed and descriptive as possible on the packing slip before you sign for your items. A signature indicates acceptance; if you simply sign without inspecting the box or its contents, then you are accepting the shipment "as is." We will not be able to file a claim with the shipper on your behalf unless you notate any damages at the time of delivery.
- For Standard Delivery, the shippers will bring the item across the threshold of your home. If the box appears to be in good condition, but you cannot inspect the shipment due to time constraints, please note "not inspected at delivery" on the shipping waybill. However, if the box is compromised in any way, please note "box damaged, possible damage to piece, not inspected at delivery" on the waybill. Any damages must be reported to our customer service department within 5 days of receipt of the item.
- For Premier Delivery, the shippers will bring the item to the room of your choice, unpack the item and discard the debris. We do not offer assembly. If there are any damages or missing pieces, please note this on the shipping waybill. If the box/packaging are not available for your inspection, please note that as well. Remember that if you sign the waybill without notating damages, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Any damages must be reported to our customer service department within 5 days of receipt of the item.
If you have any questions or concerns about our shipping policies, please call and speak with a design consultant prior to delivery. You can reach us at 1-866-POSHTOT (866-767-4868) (toll free).